Our team works with your subject matter experts, end users and management teams to design training programs to fit the specific needs of your organization and to heighten the end user adoption of the application. Apogee has been designing, developing and facilitating customized Siebel training programs worldwide since 1996 and has recently developed Salesforce and Oracle CRM On Demand training programs that are customizable for clients. We have extended our team with professionals experienced in both Salesforce.com and Oracle on Demand training projects.

Our process is simple and effective. We…
Our Services...

  • Research your industry and company’s corporate environment so that we are knowledgeable enough to speak your language as if we were part of your internal team.
  • Study and evaluate your current business processes to ensure that we know how your employees work on a daily basis.
  • Work with your management teams and subject matter experts to understand the new streamlined business processes that will be implemented around the customized CRM tool.
  • Design and develop a training strategy that meets the business goals and aligns with the various end user needs by role.

    And, that’s not where it ends. We are with you after the training to ensure that end users have the support required to effectively use the new CRM tool to perform their daily routines.
  • Assist your organization in the strategic development and execution of your change management program.
  • Design and development of your training program by functional roles.
  • Train-the-trainer program provides onsite intruction for your training team.
  • Direct end user training facilitation.
  • Post-training end user support on the application and new business processes by fuctional roles (available onsite or via long distance learning tools).