Apogee’s Approach & Services
To support your Siebel, Oracle CRM, or Saleforce training, the Apogee team provides a myriad of services along the way…

  • Aligning the business processes with the application –
    • Once the Apogee team understands the new business processes by role along with the application functionality, the team ensures the alignment of the two, reporting any gaps back to the business and/or development subject matter experts.

  • User acceptance testing –
    • Due to the thorough knowledge of both process and functionality by role, the Apogee team may assist with the development of User Acceptance Testing scripts.

  • Corporate-wide communications –
    • Apogee assists in the creation of communications for the end user audiences letting the audiences know what is coming and how it will benefit them.

  • Creation of customized training materials by functional group –
    • Presentations to introduce new concepts, process, and benefits to the audience.
    • Quick reference guides or job aids with day in the life steps to assist when using the application.
    • Instructor guide containing instructor notes and demonstrations used by the trainers to prepare for the training programs.
    • End user hands on exercises that are scenario based by job role.

  • Knowledge transfer to Apogee instructors -
    • Instructors are required to go through an internal certification process before providing facilitation to the client's end users or internal trainers.

  • Assists the client with training schedules -
    • Prioritization of training sessions by functional role.

  • Provide classroom instructor led training.

  • Interactive, inclusive and enthusiastic training sessions focused on "What’s In It for Me!"
    • Provide training material modifications based on pilot sessions and/or release updates.

  • Ongoing surveys –
    • Post training surveys to understand what tasks or process requires further training.

Learn more about our solutions:
Apogee Adoption Assurance eBrochure (pdf)
Apogee Business-Focused Training Solutions (pdf)
Apogee Organizational Excellence (pdf)